File Name: desktop support question and answer .zip
This question can help you gain a better understanding of the applicant's individual motivations.
Working in desktop support requires patience, technical savvy and excellent communication skills. When interviewing in this field, you should be able to communicate that you are adept at troubleshooting and dealing well with people. That being said, much of the interview process won't be all that different than it would be in other fields.
To prepare yourself, you should come with answers ready to commonly asked questions. While some general questions could apply to many interview situations, it is important to inform your responses to suit the desktop support position for which you are interviewing. In turn, some questions will inherently probe you to speak in specifics.
The following eight questions are pretty typical to the interview process within desktop support and have example responses provided. In all industries and professions, you are likely to be just given the floor to speak about yourself, with desktop support being no exception. You can answer by summarizing your current job responsibilities and the key traits that make you the best fit for the role.
Focus on skills and personal qualities relevant to the position and provide real-life examples where your desktop support skills helped resolve a difficult situation. The way you answer this question could determine the pace and tone of the rest of the interview. Make sure you know what the job entails and respond in a way that captures the expectations of the hiring manager in the ideal candidate.
Also, avoid talking badly about your former jobs or bosses. I also have other certifications from Cisco and Oracle. Thanks to my technical expertise, I have worked in desktop support at a 5-star resort hotel, a bank and an insurance company where I interfaced with other people to keep computers and IT systems working in a secure environment.
I understand you need someone who not only has the technical skills but interpersonal skills to work with different individuals in any situation. As someone who can work late into the night to ensure employees can resume work with no computer glitches in the morning, my goal is to use my skills to make the organization run efficiently. This question can provide a deeper insight into what motivates you as an applicant.
The hiring manager wants to know whether you are driven by the attractive compensation plan of the company or desire to help solve problems. As a candidate, this is an opportunity to show your interest and knowledge of the industry and what you offer if employed. While money is a motivating factor, talk about other aspects of desktop support that make you passionate about the role. Is it a love of troubleshooting computers?
It helps if you read and understood the job description before the interview. In your answer, show that you understand the vital role desktop support plays in the smooth operation of the entire office since most departments depend on IT support for many of their functions. This question shows your commitment to that specific employer. Demonstrate to the recruiter you understand the vision and mission of the company and want to help it achieve its objectives. Talk about a specific reason that made you apply for the position, such as whether you love the company culture or employee development programs.
You could also mention if the organization supports an environmental or public service initiative that resonates with you. Your answer will reveal to the interviewer whether you studied the company before the interview. Use the opportunity to show genuine passion and dedication to the organization. Your work is having a positive impact on the lives of millions of people in the world, particularly in third-world countries and I feel like working here will add more purpose and meaning to my career and personal life.
This is another common IT desktop support interview question because your job involves helping untrained computer users solve their technical problems. Your answer should show an understanding of the common issues users face and the fastest approach to solve them. The troubleshooting process involves identifying a problem by gathering facts, diagnosing the issue to determine the cause and deploying a solution.
Regardless of your troubleshooting process, make sure your approach is easy to adapt to multiple scenarios to ensure fast and effective resolution of issues. This allows me to identify and verify the issue quickly.
Next, I deploy common solutions. If the issue persists, I use advanced tools to diagnose the issue and conduct more research. When I resolve the issue, I carry out necessary repairs or replacements and perform rigorous tests to ensure the problem does not exist anymore. This technical question allows you to show your knowledge of Windows operating systems. You will typically give a verbal answer to this question, but your interviewer may ask you to demonstrate it or write the steps on paper.
Make sure your answer comprises a step-by-step explanation of getting the job done. If there is more than one way of starting in safe mode, list each method and outline the steps.
When the OS is starting up, press the F8 function key multiple times until the screen shows multiple booting options. Use your keyboard to move the cursor to the Safe Mode option in the window and press Enter. This is another technical question that tests your knowledge of computer networks. This error shows when the file is missing from the OS.
In your answer, talk about the meaning of the error and its effect on the operation of a computer system. Next, outline resolving the issue. To resolve the issue, I will install a new version of the file on the system and reboot. Good candidates know their limitations, and it shows their ability to work with others.
If you are asked this question, try to give an honest answer. There will likely be times when your own troubleshooting won't address a problem correctly and an internet search won't suffice. Use this question to show your ability to collaborate and consult your colleagues when you face difficulties.
Your interviewer may see asking for help when you need it as a desirable quality. I used all the advanced tools in my toolkit but the system was still infected. The problem was complicated because the hard drive had been compromised, but there were sensitive files on the system. Besides technical expertise, part of being a successful employee is getting along well with others. To provide a satisfactory answer to this question, describe the importance of both types of skills and how they help you deliver the best performance on the job.
You may have to prioritize technical knowledge, but being able to reassure someone whose system crashed suddenly at the end of completing an important project is a desirable trait. However, interpersonal skills are the basis of all relationships. Actively listening, effective communication and empathy are some skills one needs to start and maintain rapport with users.
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Why are you interested in our company? What is your troubleshooting process? How do you start the OS in safe mode?
Was there a time you could not resolve a technical problem yourself? How did you manage the situation? Which is more important between technical knowledge and interpersonal skills? What to Wear: The Best Job Interview Attire Get tips on what to wear to a job interview for women and men, including professional tops, shoes and accessories, how to research company dress codes and more.
Active directory authorizes and authenticates all users and computers in a window domain network, ensuring the security of the computer and software. Through active directory various functions can be managed like creating admin users, connecting to printers or external hard drives. DHCP stands for dynamic host configuration protocol. It is used to allocate IP addresses to a large number of the computer system in a network. It can be used to communicate with the other PCs in the network.
These Desktop Support interview questions and answers are written for the students and professionals who are looking for a job as a desktop support engineer. In this job profile, the candidates are asked to manage a company's multi-user computing environment with LAN's help. So, you must completely aware of your roles and responsibilities for the job. In this article, you will get a set of most asked questions and answers for a desktop support engineer job. The hiring manager asks this question to check what motivates you as an applicant for this post. He also wants to know by this question whether you are driven by the attractive salary package of the company or have a passion for solving customer problems.
List of The Top Desktop Support Interview Questions With Answers & Examples. Read This Article To Prepare For The Desktop Support.
Active directory authorizes and authenticates all users and computers in a window domain network, ensuring the security of the computer and software. Through active directory various functions can be managed like creating admin users, connecting to printers or external hard drives. DHCP stands for dynamic host configuration protocol. It is used to allocate IP addresses to a large number of the computer system in a network.
When working in a company, you always need to be alert with all desktop support engineer roles and responsibilities. These are the important roles and responsibilities of Desktop Support Engineer which should be handled properly if selected for the post. While preparing for the interview, you should be well versed in all the latest technologies and functions of the post of Desktop Support Engineer.
When you apply for a desktop-level job, besides asking general questions about yourself, the interviewer will also ask you questions that test your technical proficiency. Desktop Support Engineers are required to have deep understanding of basic as well as intermediate level concepts. They can ask you questions on Desktop or Server level issues.
Storage devices are used to store data and program permanently. These devices are used to store large volume of data and program. There is no official definition of these two terms, primary storage typically refers to random access memory RAM , while secondary storage refers to the computer's internal hard drive.
So get preparation for the Desktop Support job interview questions. Open the meeting request or notification. To view your calendar, click Calendar. Note A new meeting request will appear as a tentative on your calendar.
Working in desktop support requires patience, technical savvy and excellent communication skills. When interviewing in this field, you should be able to communicate that you are adept at troubleshooting and dealing well with people. That being said, much of the interview process won't be all that different than it would be in other fields. To prepare yourself, you should come with answers ready to commonly asked questions. While some general questions could apply to many interview situations, it is important to inform your responses to suit the desktop support position for which you are interviewing.
Desktop Interview Preparation Guide. Download PDF. Add New Question. Desktop Support frequently Asked Questions by expert members with experience in.
Красную, белую и синюю. Автобус тронулся, а Беккер бежал за ним в черном облаке окиси углерода. - Espera! - крикнул он ему вдогонку. Его туфли кордовской кожи стучали по асфальту, но его обычная реакция теннисиста ему изменила: он чувствовал, что теряет равновесие. Мозг как бы не поспевал за ногами.
Выбравшись наружу, Беккер оглядел стоянку в поисках такси. Ни одной машины. Он подбежал к крепко сбитому охраннику. - Мне срочно нужно такси. Охранник покачал головой. - Demasiado temperano. Слишком рано.
Ну конечно, - сказала она, все еще не в силах поверить в произошедшее. - Он хотел, чтобы вы восстановили его доброе имя. - Нет, - хмуро сказал Стратмор. - Танкадо потребовал ТРАНСТЕКСТ. - ТРАНСТЕКСТ. - Да.
Он упал. И в следующее мгновение не осталось ничего, кроме черной бездны. ГЛАВА 102 Стратмор спустился на нижний этаж ТРАНСТЕКСТА и ступил с лесов в дюймовый слой воды на полу.
Стратмор сидел наверху с береттой в руке. Он перечитал свою записку и положил на пол возле. То, что он собирался сделать, несомненно, было проявлением малодушия. Я умею добиваться своей цели, - подумал .
Рано или поздно я отсюда смоюсь. - Я этого не переживу. В этот момент Сьюзан поймала себя на том, что готова взвалить на Хейла вину за все свои неприятности.
It enables the booting process and gives the OS option to the users while starting the system. Download PDF. You Might Like: Window Server Top.